These Terms of Use (hereinafter referred to as “Terms”) constitute a binding agreement between Kalapushpi Private Limited, including any affiliate and/or any group company associated with Kalapushpi Private Limited (hereinafter individually and collectively referred to as the “Company”), and the person accessing the website [www.kalapushpi.com] (hereinafter referred to as the “Website”) for any purpose, including but not limited to accessing information, browsing collections, purchasing products, or using any services or features provided through the Website (“Services”). The Company is headquartered in Surat, Gujarat, India.
For the purposes of these Terms, the expressions “we”, “us”, or “our” refer to the Company, and the terms “you” or “your” refer to the individual accessing or using the Website and/or Services.
These Terms shall be read in conjunction with our Privacy Policy available at [privacy-policy].
By accessing or using our Website and Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and the Privacy Policy. You represent that you are above 18 years of age and legally competent to enter into binding contracts.
Use of the Website and Services
Information and Services
While we strive to ensure the accuracy of all information provided on the Website, you acknowledge that Kalapushpi Private Limited shall not be held responsible for any inadvertent errors, omissions, or inaccuracies in such information.
Change of Terms
We reserve the right to modify or update these Terms at any time without prior notice. Any updates shall become effective immediately upon being published on the Website. Your continued use of the Website and Services after such changes will be deemed acceptance of the revised Terms.
Purchases on the Website
These Terms apply to all purchases made or offers availed through our Website.
Product listings on the Website do not constitute an offer or a binding contract. A purchase contract is formed only when Kalapushpi Private Limited confirms acceptance of your order via email or by displaying an acceptance message on the Website.
Prices
All prices listed on the Website are in Indian Rupees (INR) for domestic purchases and in relevant currencies for international orders.
Prices may include Goods and Services Tax (GST). If not, GST will be added separately at checkout.
Delivery charges, if applicable, will be clearly displayed before you make payment.
The final price shown at checkout is inclusive of all applicable charges.
Payments
We accept the following payment methods on our Website:
- Credit and Debit Cards
- Net Banking
- UPI
- Buy Now, Pay Later (BNPL) partners (where applicable)
By proceeding with a payment, you agree to the terms associated with your chosen payment mode.
Kalapushpi Private Limited shall not be held liable for payment failures arising from:
- Lack of authorization by your bank,
- Exceeding transaction limits,
- Technical issues with payment gateways, or
- Any other payment-related issues beyond our control.
All payment facilities provided on the Website act solely as a transaction facilitator and not as a banking or financial service.
We do not act as trustees or fiduciaries with respect to any transaction made through the Website.
Cancellations
Orders can be cancelled before dispatch.
If you cancel an order after completing payment but before it has been shipped, a nominal cancellation fee may apply.
In rare cases, we may cancel your order at our discretion, in which case a full refund will be initiated.
Returns and Exchanges
If you receive a defective or damaged product, you may request a return as per our official Return Policy available on the Website.
All return claims are subject to verification by our quality assurance team.
Refunds will only be processed once the product is returned in original condition and packaging.
Refunds or exchanges will not apply in cases where:
- The product was customized or altered at your request,
- The issue arose due to mishandling after delivery, or
- The product was delayed due to Force Majeure events.
Retention of Title
Ownership of all products remains with Kalapushpi Private Limited until full payment is received.
You may not sell, alter, or encumber the product before full ownership has passed to you.
Delivery and Return Mechanism
You are responsible for providing accurate shipping details.
Incorrect or incomplete addresses may cause delays or result in additional charges.
We may engage trusted third-party logistics partners to deliver your products.
Your contact details may be shared securely with these partners for delivery purposes only.
Returns and exchanges must be processed according to our official Return Policy.
Product Warranty and Guarantee
Kalapushpi Private Limited does not provide any warranty or guarantee unless expressly stated.
Products may show slight variations in color or texture due to lighting, display, or handcrafting.
Such differences shall not be considered defects.
Product availability is subject to stock and seasonal fluctuations.
Your Conduct and Restrictions
You agree not to use the Website or Services to:
- Engage in unlawful activities or violate applicable laws.
- Upload, post, or share content that is abusive, defamatory, obscene, or hateful.
- Impersonate others or misrepresent your identity.
- Upload harmful code, viruses, or spam.
- Interfere with Website operations, servers, or security systems.
- Copy, modify, distribute, or reverse-engineer any part of the Website without written consent.
Violation of these conditions may lead to suspension or permanent termination of your access.
Intellectual Property Rights
All intellectual property rights related to Website design, content, trademarks, and logos belong exclusively to Kalapushpi Private Limited.
You may not copy, reproduce, distribute, or modify any part of the Website without prior written consent.
Links to Third-Party Websites
Our Website may contain links to third-party websites.
We are not responsible for their content, accuracy, or policies.
Visiting such links is solely at your discretion, and these Terms do not apply to those sites.
Warranties Disclaimer
The Website and Services are provided on an “as is” basis without warranties of any kind, express or implied.
We do not guarantee uninterrupted service, error-free operation, or accuracy of information.
Electronic Invoicing
Where legally applicable, Kalapushpi Private Limited may issue electronic invoices for your orders.
You agree to receive your invoice in digital form through email or downloadable link.
Limitation of Liability & Indemnity
We are not liable for any indirect, incidental, or consequential damages arising from your use of the Website or purchases made.
You agree to indemnify and hold Kalapushpi Private Limited harmless from claims, losses, or damages arising from your misuse of the Website or breach of these Terms.
Force Majeure
We shall not be held responsible for delays or non-performance caused by events beyond our reasonable control, including natural disasters, pandemics, government restrictions, or communication breakdowns.
Termination
We may suspend or terminate your access to the Website without notice if you violate these Terms, engage in illegal activity, or misuse our Services.
Grievance Officer & Customer Care
For any queries, complaints, or issues related to your orders or these Terms, you may contact our designated Grievance Officer:
Ms. Priya Sharma
Grievance Officer
Kalapushpi Private Limited
410, Pujan Plaza,
Near Vanmali Junction Surat – 395010, India
📧 [email protected]
Governing Law & Jurisdiction
These Terms shall be governed by the laws of India.
All disputes shall be subject to the exclusive jurisdiction of the courts in Surat, Gujarat.
General Provisions
If any clause of these Terms is held invalid, the remaining clauses shall continue to remain in full force and effect.
Our failure to enforce any part of these Terms shall not constitute a waiver of any right or provision herein.
© Kalapushpi Private Limited – All Rights Reserved
