At Kalapushpi, we strive to provide quality sarees and a reliable shopping experience. We carefully aim to ensure that the products delivered to our customers match the descriptions provided on our website. However, if you receive a damaged, defective, incorrect, or incomplete order, you may be eligible for a return, replacement, or refund under the conditions outlined below.
Return Eligibility
Customers may request a return within 7 days of delivery, subject to the following conditions:
- The saree received is damaged or defective.
- The wrong product has been delivered.
- The order contains an incorrect quantity or missing item.
- The product has a significant issue that does not match the description provided on the product page.
Used products are not eligible for return or refund. Returned sarees must be unused, unworn, unwashed, unaltered, and in their original condition, with original packaging and tags intact, wherever applicable.
Products showing signs of use, stains, perfume, damage caused after delivery, washing, alterations, or other changes may be rejected after inspection.
How to Request a Return
To request a return, please contact our customer support team within 7 days of receiving your order.
Please provide the following information:
- Your order number and registered contact details.
- A clear description of the issue.
- Clear photographs of the saree and its packaging.
- A photograph of the shipping label and invoice, if available or requested.
Our team will review the information and notify you about the next steps. Please do not send a product back before receiving return instructions from our support team.
Review and Resolution Process
Once we receive the required details, our team will review the request and aim to respond within 12 working hours.
After verification, an eligible request may be resolved through one of the following options:
Refund: If approved, the eligible refund will be initiated to the original payment method, subject to payment provider procedures.
Replacement: Where available and appropriate, we may arrange a replacement for the incorrect, damaged, or defective product.
Return: In certain cases, the product may need to be returned for inspection before a refund or replacement is approved. Our support team will provide the applicable return instructions.
Refund Processing Time
Once a refund has been approved, it will generally be initiated within 5–6 working days, subject to verification and applicable processing requirements.
The time taken for the amount to appear in your account may vary depending on your bank or payment service provider. A refund confirmation will be shared where applicable.
Shipping Charges
If a return is approved because of an incorrect, damaged, defective, or incomplete order attributable to Kalapushpi, we will provide instructions regarding the applicable return shipping arrangements.
For other approved returns, shipping charges may be non-refundable, and return shipping costs may be the customer’s responsibility, where permitted by applicable law and communicated before the return is arranged.
Important Conditions
- Return requests must be submitted within 7 days of delivery.
- Used, worn, washed, altered, or customer-damaged sarees are not eligible for return.
- Original tags and packaging should be retained wherever applicable.
- Customers should provide accurate information and supporting photographs to help us assess their request.
- Returns are subject to verification and approval by our support team.
- Any applicable statutory consumer rights remain unaffected by this policy.
Contact Us
For return, replacement, or refund assistance, please contact our customer support team.
Email: [email protected]
At Kalapushpi, we value your trust and aim to resolve genuine product concerns fairly and transparently while providing a dependable saree shopping experience.