At Kalapushpi, customer satisfaction is important to us. We understand that plans may change after placing an order, and you may occasionally need to cancel your purchase. This Cancellation Policy explains the conditions for cancelling an order, how to submit a cancellation request, and the applicable refund process.
We encourage customers to review this policy carefully before placing an order on our website.
Eligibility for Order Cancellation
- Customers may request cancellation within 1–2 hours of placing the order.
- Cancellation requests must be submitted as early as possible to allow our team to review the request before the order moves further into processing, packaging, or dispatch.
- Cancellation requests submitted after the 1–2-hour window may not be accepted, particularly if the order has already been processed, packed, or dispatched.
- Once an order has been dispatched, it cannot be cancelled under this policy. Any return request will be handled according to our applicable Return & Refund Policy.
- Cancellation approval depends on the current status of the order and whether it can still be stopped before dispatch.
How to Cancel an Order
To request an order cancellation, please contact our customer support team as soon as possible after placing your order.
Please provide the following details to help us process your request:
- Order Number: Your order reference number.
- Registered Contact Details: The email address or phone number used when placing the order.
- Cancellation Request: A clear request to cancel your order.
Our team will review your request and confirm whether the cancellation can be approved. Submitting a cancellation request does not automatically mean that the order has been cancelled. Please wait for confirmation from our customer support team.
Refunds for Cancelled Orders
If your cancellation request is approved and payment has already been received, the applicable refund will be initiated after verification.
- Approved refunds will be issued to the original payment method used to place the order, wherever supported by the payment provider.
- Refunds will not ordinarily be issued through cash, cheque, or an unrelated payment method.
- Customers should ensure that their original payment account remains active and capable of receiving the refund.
- If a payment provider or bank causes a delay, the time taken for the refunded amount to appear in your account may vary.
If an order is cancelled before payment is completed, no refund will be required for an amount that has not been collected.
Refund Processing Timeline
For eligible cancelled orders, the refund will generally be processed within 5–6 working days after the cancellation request has been approved and the refund is confirmed as eligible.
Please note that the time required for the refunded amount to appear in your bank account, card, or other payment account may depend on your bank or payment service provider.
Working days exclude Sundays and applicable public holidays. If you have not received your refund after the expected processing period, please contact our customer support team with your order number so we can assist you.
Important Information
- Cancellation requests should be submitted within 1–2 hours of placing the order. Requests received later may be declined depending on the order’s processing and dispatch status.
- Orders that have already been dispatched are not eligible for cancellation under this policy and may be subject to the applicable Return & Refund Policy.
- Kalapushpi reserves the right to review cancellation requests based on the order status and the feasibility of stopping fulfilment.
- Refunds are subject to cancellation approval, payment verification, and the applicable refund conditions.
- Any refund timeline communicated under this policy refers to the processing period. The actual credit date may vary depending on the payment provider or financial institution.
- By placing an order on our website, customers acknowledge this Cancellation Policy and its applicable conditions.
Contact Us
If you have any questions about cancelling an order or checking the status of a refund, please contact our customer support team.
Email: [email protected]
At Kalapushpi, we strive to make your shopping experience convenient and transparent. We appreciate your trust in us and are always happy to assist you with your order-related concerns.